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TERMS AND CONDITIONS

 

 A) Cover of contract for private domestic central heating systems under 45kw input.

 

Wessex Gasworks Ltd will provide the cover as detailed below:

 

 

 

A1) Silver contract                 £13.00 per month

 

Annual boiler service

 

Labour on boiler costs*

 

Unlimited call-outs

 

Landlord Gas safety certificate if required

 

24/7 manned UK customer helpline

 

 

 

A2) Gold contract                 £16.50 per month

 

Annual boiler service

 

Parts on boiler*

 

Labour on boiler costs*

 

Unlimited call-outs

 

Landlord Gas safety certificate if required

 

24/7 manned UK customer helpline

 

 

 

A3) Platinum Contract        £18.50 per month

 

Annual boiler service

 

Parts on boiler and central heating*

 

Central heating repairs*

 

Labour on boiler and central heating (controls, radiators, pipework) costs    

 

Unlimited call-outs

 

Landlord Gas Safety certificate if required

 

24/7 manned UK customer helpline

 

 

 

 

 

B) Exclusions

 

Any defect caused by scale or sludge.

 

Replacement of Boiler*

 

Repairing or replacing flues.

 

Adjustment of time and temperature controls.

 

Topping up water pressure on boiler sealed systems

 

The replacement of decorative parts.

 

Any domestic supply from hot water cylinder to and including taps.

 

The cold water storage tank.

 

Hot water cylinder.

 

Any original design faults.

 

Fabric of the building, or any pipework buried in it.

 

Any defect caused by wilful or malicious damage.

 

Any defect or damage caused by fire, lightening, explosion, flood, storm, tempest, impact or any extraneous cause.

 

Any defect or damage occurring from a failure of mains electricity or water supplies.

 

 

* If you are on a gold or platinum service contract only, and your boiler is deemed by our engineer to be a non-viable repair and your boiler is under 10 years old. Then we will add the cost of parts only that are faulty, minus any outstanding payments of annual service contract. This will then be offered as a discount of a new boiler installation if supplied and fitted by us.

 

 

C) Response times

 

Wessex gasworks will endeavour to call with in 24hrs subject to work load and labour availability in response to breakdowns.

 

For any work carried out you agree to make access available on a mutually agreed day Mon - Fri 8.00am-5.00pm. Any out of hour’s breakdowns will be assessed and the necessary action will be carried out, which in some cases will be in normal working hours on the next available working day.

 

D1) Cancellations

 

You have the right to cancel your contract with a full refund of any payments made within 14 days from the date you contracted us.  However if an inspection, 1st service or repair has been carried out we reserve the right to recover any costs incurred.  No refunds will be given following this 14 day period.  Notice of cancellation must  be given in writing or emailed to sales@wessexgasworks.co.uk .Should you wish to cancel your contract and/or cancel your direct debit instruction after such 14 day period and before the contract has been paid for in full you will remain liable for the balance of payments due.

 

 

D2) Our cancellation rights

 

We may cancel your contract in the following circumstances.

 

If we give you reasonable notice.

 

If you have given false information.

 

If you do not make an agreed payment.

 

If we find something wrong on the 1st service inspection, or we advised you that repairs or improvements are required to make sure your appliance or systems functions correctly.

 

If we are not reasonably able to find parts to keep system or appliance working safely.

 

E) Payment methods

 

Payment can be made in full by cheque, debit card, cash or in monthly instalments by direct debit. You remain responsible for ensuring that the contract is paid for. If the payment is not paid on the agreed date we can cancel your contract or suspend your services under the contract until your payment is brought up to date. Any incidents that occur while your contract is suspended will not be covered.

 

F) Change of ownership

 

Please notify us of any change. The service contract will remain valid for the owners, for as long as the contract is valid.

 

G) Supply of spares

 

Wessex Gasworks Ltd may supply and fit replacement spare parts/components which are adequate but not necessarily identical to those removed.

 

Wessex Gasworks Ltd cannot be held responsible for the delay of spare parts by any supplier.

 

H) Conditions of central heating systems

 

Acceptance of a central heating system including all components on to our service contract does not imply that it is installed correctly or to current standards of the manufacturer .Wessex gasworks will not accept the responsibility of any loss or performance due to design fault.

 

At the time of the initial service visit, Wessex gasworks ltd reserve the right to cancel the contract for reasons of safety, accessibility, or non-availability of spare parts.

 

I) Renewal

 

Before the end of your service contract we will send you notification or contact you by telephone, detailing the cost of the next contract term. This will include any changes we have made to the contract or changes in charges .If you pay for your existing contract by direct debit we will continue to use these payment details to take payment for your new service contract. We will inform you at least 14 days before your contract expires so that you will have time to inform us if you wish to use alternative payment details or to decline a new service contract. We may vary the amount of the contract or any of the terms and conditions by giving 14 days written notice.