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Wessex GasWorks Ltd

Privacy Policy

Here at Wessex GasWorks Ltd we take your privacy seriously and will only use your personal information to administer your account and provide the products and services you have requested from us.


The type of information we collect will include:


Your name


Telephone numbers

Email address

Appliance and technical information

Addresses of any tenanted property that you have asked us to work at

Names of tenants

Contact telephone number of tenant

Job history

Payment history

Service contract details


We do not use your information for marketing purposes and any letters, phone calls or emails we send you will be in direct reference to any service we have provided for you, e.g. an annual boiler service or a Landlord Gas Safety reminder.


Our data records are held securely by 3rd party companies Commusoft and Sage Accounts in the cloud.


This website has links to other sites. We’re not responsible for the privacy practices of those sites. This policy only applies to Wessex GasWorks services.


To give you the services you have asked for we may need to give information:


To members of your family or household, someone acting on your behalf or Landlords or Letting agents.

To register an appliance with the manufacturer to active the warranty we have to provide the address of where the boiler is installed.

If we deal with a 3rd  party on your behalf e.g. a manufacturer, Insurance company, Transco

If we arrange for a 3rd party company or individual to carry out work at your property, agreed with you, e.g. Electrician, tiler, Manufacturers engineer.    

To help prevent debt or fraud.

To transfer any unpaid debt to another organisation

For legal or regulatory purposes.

For future legal action.


We will never sell or pass on your personal details to other companies for marketing purposes and promise to keep your details safe and secure.


If you give us information on behalf of someone else, you are confirming that you have informed them of the information in this policy, and that they have agreed for their information to be used by us as described in this policy.


If you give us sensitive information about yourself or other people e.g. health details, you agree, and confirm that the person the information is about agrees, that we can use and record this information in the ways set out in this policy.


If we think that you, a person in your household, or someone living in a property you have asked us to visit on behalf of yourself or them, might need extra care (because of age, health, disability etc) we may contact a family member, friend, Landlord or a support organisation. If the situation arose that we felt we needed to contact a support organisation, like Social Services, a charity (e.g. Help the Aged) or health care, we will pass on your personal information if we think you ( or the person in the property) needs help.


We will keep your information for as long as you are a customer of ours.


For tax purposes we do need to keep our records for seven years.


You are entitled to have a copy of the information we hold on you and you can have any inaccurate information corrected.


Please contact our office to request this.


Wessex GasWorks Ltd

Old Bakehouse

Ilchester Road





We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website.

Gas Safe
Water Industry

Registered at: Companies House, Cardiff, UK. Registration number: 4579995

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